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First, check your spam or promotions folder. If it’s not there, wait a few minutes and refresh. Still nothing? Contact us using the form below, and we’ll resend your coupon right away.
While TedHug provides the exclusive deals, your plushie is crafted and shipped by our partner brands. After you place your order using our coupon, the brand will share tracking details directly with you.
Absolutely! Once you share your design, the plush maker will coordinate with you for customizations like size, colors, and extra details. TedHug helps you get the best deal, and the brand ensures your plushie is made just right.
Custom plushies are made-to-order, so cancellation or refund policies depend on the specific brand you’re ordering from. We recommend reviewing their policies before placing an order. Need help? Just ask us.
For any questions about production, delivery, or order issues, please reach out to the plush brand you ordered from. If you're unsure who to contact, drop us a message — we're happy to guide you.
Most of our coupons are time-sensitive. The expiry date will be mentioned in the email you receive after signing up. If you’re unsure, contact us and we’ll verify it for you.
We make custom plushies more accessible and fun — helping you save while bringing your ideas to life, one soft hug at a time.
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